RETURN POLICY

Thank you for shopping with MRTNZ Designs! We strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns & Exchanges

Items must be returned within 15 days of the purchase date.Products must be unused, unwashed, and in their original condition with all tags attached.Final sale items, undergarments, and personalized products cannot be returned or exchanged.Proof of purchase (order confirmation or receipt) is required for all returns.

Refunds

Refunds will be issued to the original payment method within 5-10 business days after the return is processed.Shipping costs are non-refundable, except in cases where the item received was incorrect or defective.If you received a damaged or incorrect item, please contact our customer support at Support@mrtnzdesigns.com within 7 days of receiving your order.

Exchange Policy

We offer free exchanges for a different size or color of the same item, subject to availability.

To exchange an item, please return the original product and place a new order.

Return Process

1) Contact our support team at Support@mrtnzdesigns.com to initiate a return.

2) Securely package the item and include the order number and reason for return.

3) Ship the package to our return address provided by customer support.

4) Once received, we will process your return and notify you via email.

For any additional questions, feel free to reach out to us at Support@mrtnzdesigns.com

Thank you for choosing MRTNZ Designs! We appreciate your business.